Tietosuojakäytäntö

Processing of personal data

The chief processor of personal data of the Pastakapunkt store and e-store is Japen OÜ, located at Väike-Tähe 20, Tartu, e-mail hei@pastakapunkt.ee.

Japen OÜ is the chief processor of personal data, Japen OÜ forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.

What personal information is processed:

- personal and contact information (incl. name, personal identification code, telephone number, address, e-mail address, personal identification code, etc.);

- delivery address of the goods;

- Bank account number.

- cost of goods and services and data related to payments (purchase history and installment request data);

- Customer support information.

Personal data is used to fulfill the customer's contracts, manage orders, deliver goods and fulfill legal obligations.

Purchase history data (date of purchase, goods, quantity, customer data) is used to provide an overview of purchased goods and services and to analyze customer preferences.

The bank account number is used to return payments to the customer. Personal information, such as email, phone number, customer name, is processed to resolve issues related to the provision of goods and services (customer support).

Personal data is processed for the purpose of fulfilling the contract concluded with the customer. The processing of personal data is carried out in fulfillment of a legal obligation (eg accounting and consumer dispute resolution).

With the customer's consent, we may collect data about customer activities in our e-store and retail store.

According to the data, the customer can receive personalized and best offers for products and services upon request. Personal data is used to manage purchases and purchase history and to fulfill the obligation taken on behalf of the customer. Employees have access to personal data, who can access personal data in order to resolve customer issues or technical issues related to the use of the e-store.

The Pen Point shall implement appropriate physical, organizational and IT security measures to protect personal data against accidental or unlawful destruction, loss, alteration or unauthorized access and disclosure. Personal information can be changed

In the Pastakapunkt e-shop under the user's profile or by sending a signed application to the address hei@pastakapunkt.ee Personal data will be stored by Pastakapunkt until the termination of the loyalty agreement.

We are required to retain information that we are required to retain as required by law (such as accounting information) in accordance with legal requirements. To delete personal data, you must bring a corresponding signed application to the store or send the application by e-mail to hei@pastakapunkt.ee. The application will be answered within 30 days at the latest.

Your email address and phone number will be used to send direct marketing communications if the customer has given their consent. If personal data is processed for the purpose of direct marketing (profiling), the customer has the right to object at any time to the initial and further processing of his personal data, including profiling related to direct marketing. To do this, you must bring a corresponding signed application to the store, or send the application by e-mail to hei@pastakapunkt.ee. The application will be answered within 30 days at the latest. The controller of personal data is Japen OÜ. If you have any questions, please contact us at hei@pastakapunkt.ee